Return & Exchange Policy

Every Tirana piece is 18k solid gold, and it keeps its value. That is why our policy does not end after two weeks — your piece holds a balance with us for a full year, and we buy it back in gold after that.

What you get back

Measured from the date your order is delivered:

When you return or exchange	What you get back
Within 14 days	100% of the item price
15 days – 3 months	82% (18% deducted)
3 – 6 months	76% (24% deducted)
6 – 12 months	67% (33% deducted)
After 12 months	Buy-back at gold value

Percentages are calculated on the price you paid for the item.

Refund or exchange — your choice

Whatever your balance comes to, it is yours to use either way:

Take it as a refund. We return the balance to you.
Put it toward another piece. Choose anything from the collection. If it costs more, you pay the difference. If it costs less, we return the difference to you.

Within the first 14 days this means a full exchange: your piece is worth every pound you paid for it against anything else you choose.

After 12 months: gold buy-back

Once a piece is more than a year old, we buy it back at the day's gold rate, calculated on the full weight of the piece including its stones.

This applies to pieces set with small pavé stones. Pieces with larger coloured centre stones are valued individually — please contact us for a valuation before sending anything.

What we need from you

The original certificate delivered with your piece. We cannot process a return, exchange or buy-back without it, and no exceptions are made if it has been lost — please keep it somewhere safe.
The piece in its original condition — unworn, with all tags attached — for any return or exchange within the first 12 months.

Delivery costs

Delivery fees are not refundable.
Return delivery is arranged through our Customer Service and paid by you.
If an order is cancelled or returned, the shipping fee is deducted from your deposit and the balance is refunded.

Pieces this policy does not cover

Customised and made-to-order pieces — engraved items, letters, and anything produced specifically for you — are final sale. They cannot be returned or exchanged, and they fall outside the buy-back, unless they arrive damaged or defective.