Shipping & Returns

Payment

Pay in full via InstaPay and enjoy complimentary delivery. Cash on Delivery and Card on Delivery (POS) orders require a 500 EGP deposit, sent via InstaPay, to confirm the order; the deposit is deducted from your order total. Card on Delivery is available in Cairo only. For Bank Transfer, your order is shipped once the transfer is confirmed.

Delivery & Inspection

Once your order is placed, you'll receive a WhatsApp message to confirm it. To inspect your item at delivery, please arrange this in advance with our Customer Service on WhatsApp (+20 106 005 1368).

For delivery timeframes by piece, see Shipping & Deliveries.

Exchanges & Returns

Return or exchange within 14 days and you get 100% of your item's price back — as a refund, or toward any other piece. After 14 days your piece still holds a balance with us for a full year, and we buy it back in gold after that.

Delivery fees are not refundable, and return delivery is arranged through our Customer Service and paid by you.

Read the full Return & Exchange Policy →