FAQs
Complaints Or Suggestions
At Tirana, customer satisfaction is our utmost priority, hence the complaints and suggestion line in specific is personally handled by our founder, Yasmine El Biali, to insure every issue that might arise is handled to the absolute best of our capabilities.
18k Gold
Q: What does "18k" mean in jewelry?
A: "18k" refers to the purity of the gold used in the jewelry item. It means that the piece is made with 75% pure gold, mixed with other metals for strength and durability.
Q: Is 18k gold suitable for everyday wear?
A: Yes, 18k gold is durable enough for everyday wear. It is less prone to scratching and tarnishing compared to lower karat golds like 14k or 10k.
Q: How should I care for my 18k gold jewelry?
A: To maintain its luster, clean your 18k gold jewelry regularly with a mild soap and warm water solution. Store it separately from other jewelry to prevent scratches.
Q: Does 18k gold jewelry tarnish?
A: Pure gold does not tarnish, but 18k gold can develop a patina over time due to the alloy metals used. Regular cleaning can help maintain its shine.
Q: Can I shower or swim with 18k gold jewelry on?
A: While 18k gold is more resistant to tarnishing than lower karat golds, it's best to avoid exposing it to harsh chemicals or chlorine, which can dull its shine over time.
Q: Does 18k gold jewelry cause skin allergies?
A: Pure gold (24k) is hypoallergenic, but 18k gold contains alloy metals which can potentially cause allergies in some individuals. If you have sensitive skin, consider opting for jewelry with higher purity or hypoallergenic alloys.
Q: How do I know if an 18k gold piece is authentic?
A: Look for hallmarks or stamps indicating 18k. All our products are stamped from the Egyptian jewelry federation authorities. Additionally, reputable jewelers provide certificates of authenticity and warranty for their 18k gold jewelry.
Q: Does your 18k gold jewelry come with a warranty?
A: Yes, we offer a 3-year free of charge warranty on all our 18k gold jewelry items. This warranty covers manufacturing defects and ensures your piece is free from defects in materials or craftsmanship.
Q: What is covered under your warranty for 18k gold jewelry?
A: Our warranty covers issues such as loose gemstones, prong tightening, and manufacturing defects. It does not cover damage due to normal wear and tear, accidental damage, or improper care.
Q: What should I do if I need to use the warranty for my 18k gold jewelry?
A: If you believe your jewelry qualifies for warranty service, contact our customer service team. They will guide you through the process and provide instructions for returning or repairing your item.
General
Q: How can I pay for my purchase?
A: Currently we only offer Cash on delivery (COD), However if you prefer to pay via Bank transfer or instapay you can contact our customer service after placing your order and choosing cash on delivery (COD)
Q: Are your gemstones conflict-free?
A: Yes, we source our gemstones responsibly and ensure they are conflict-free and ethically sourced.
Q: Do you offer custom jewelry designs in 18k gold?
A: Yes, we offer custom jewelry services. Contact our customer service team to discuss your ideas and requirements.
Q: Do you offer engraving services for 18k gold jewelry?
A: Yes, we offer engraving services for select 18k gold jewelry items. Please contact our customer service for more details and pricing.
Q: How can I determine my ring size for 18k gold rings?
A: We provide a ring size guide on our website to help you find the perfect fit for your 18k gold ring. You can also ask our customer service to send a ring sizer to your door to determine your perfect ring size.
Q: What is the estimated delivery time for 18k gold jewelry orders?
A: Our standard delivery time for 18k gold jewelry orders in stock is typically within 3 business days except for deliveries of Rings and 6mm flat back jewelry that can take from 3-5 business days.This timeframe may vary depending on your location and any customizations or engraving requested.
Q: Do you offer expedited shipping options for 18k gold jewelry?
A: Yes, we offer expedited shipping options for an additional fee. Please contact our customer service team for more information.
Q: Do you ship internationally for 18k gold jewelry orders?
A: No, we currently do not offer international shipping for our 18k gold jewelry items. We apologize for any inconvenience this may cause. Our shipping services are limited to Cairo, Egypt.
Q: What is your return policy for 18k gold jewelry?
A: We offer a 14-day free return policy for all our jewelry pieces. Please refer to our Returns & Exchanges page for detailed information.